REFUND POLICY APPLIES TO THE CRUISESKOOTER AND ANY ACCESSORIES. PLEASE REFER TO OUR “You will Absolutely LOVE IT!” 30-Day Guarantee.
30 days after you receive your purchase. Items must be in the same condition that they were received to be eligible for return. The customer is responsible for all shipping costs to return items and a 15% restocking fee to cover expenses. Receipt or proof of purchase is also required for returns.
To initiate a return, contact us at CustomerSupport@CruiseSkooter.com. Once your return is accepted, we will send you instructions on how and where to send your package. Items returned without prior approval will not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon receipt. If your order is damaged, defective, or incorrect, please contact us immediately so that we can evaluate the issue and correct your order. See our Warranty Policy for further information about damaged and defective items.
For exchanges, please contact us at CustomerSupport@CruiseSkooter.com
HOW DO I RETURN MY CRUISE SCOOTER?
971 S. University Ave
Provo, UT 84601
We will notify you upon receipt and inspection of your return. Once approved, an automatic refund will be applied to your original payment method. Please allow adequate time for your bank or credit card company to process and post the refund.
In the event of a product return, promotional items received with your purchase must also be returned. If you choose to keep any of the promotional items, the MSRP value of the promotional items will be deducted from your refund.
Please refer to our “You will Absolutely LOVE IT!” 30-Day Guarantee.