30 Day You Will Absolutely LOVE IT Guarantee

How do I know I’m getting the best mobility scooter in the industry?
  • There is no other mobility scooter in the industry that is so feature rich for such an affordable price.  Further, we stand by our product with a one year manufacturer warranty and a 30 day You Will Absolutely LOVE IT Guarantee program.
How does the You Will Absolutely LOVE IT Guarantee work?

If your Cruise Skooter mobility scooter isn’t everything you hoped it would be, we will provide you with a full refund, minus shipping charges and a restocking fee. You cover the return shipping to get the mobility scooter back to us. The mobility scooter must be in new condition to qualify for an exchange or full refund. Please contact us at CustomerSupport@CruiseSkooter.com to initiate your return. Do not send your mobility scooter back to us without having approval from our Customer Support Team.

What is considered to be "New" condition?
What if my Cruise Skooter does not meet the new condition standards?

After receiving your return, we will do a collateral value assessment and determine a refund value from there. The assessed refund value will be communicated to you prior to processing the refund.

When will I receive my refund?

A collateral value assessment will be performed on your Cruise Skooter within 10 business days of receiving your shipment at our headquarters. After the assessment, our Customer Support Team will communicate with you, via the email on file, regarding our value assessment and begin processing the refund immediately. Deposit into your account is subject to processing by your financial institution and can take up to 5-7 business days.

How do I return the Cruise Skooter?

Cruise Skooter

971 S. University Ave

Provo, UT 84601

My Cruise Skooter was damaged in shipping, now what?
When does the 30-Day You Will Absolutely LOVE IT Trial begin?

Your 30-Day You Will Absolutely LOVE IT! Guarantee starts on the day you receive your Cruise Skooter.

What if I am past the 30-Day Trial period?

The Cruise Skooter is  backed by a one year warranty. 

Is there a warranty?

All Cruise Skooters come with a 365 day manufacturer warranty.

Specifics regarding the warranty can be found in starting in section 21 of the Terms and Conditions

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